Flipkart’s voice assistant to help people shop for grocery
NEW DELHI: Walmart-backed Flipkart on Tuesday said it has introduced Voice Assistant capability on its platform to make it easier for customers to shop on its platform.
Introduced in Flipkart’s grocery store, ‘Supermart’, the Voice Assistant will enable consumers to discover and buy products using voice commands in multiple languages, starting with Hindi and English.
The voice-first conversational Artificial Intelligence (AI) platform has been built by Flipkart’s in-house technology team with solutions for speech recognition, natural language understanding, machine translation, and text to speech for Indian languages, a statement said.
These solutions are capable of understanding vernacular languages such as Hindi, e-commerce categories and products, and tasks such as searching for a product, understanding product details, placing an order, etc, it added.
The Voice Assistant for grocery is currently available to all English and Hindi users using Flipkart’s mobile app on android devices and will be gradually made available on iOS and the website.